Last updated: September 2026
At Eminenza Select, every gift is carefully selected, prepared and presented with the intention of making the experience special. These Terms & Conditions apply to purchases made through our website. By placing an order, you agree to the following terms.
1. Products & Orders
Eminenza Select offers carefully curated gift baskets containing food, beverages and other selected products. Product images are representative, and the final presentation may vary slightly.
Due to availability, seasonality or other circumstances, an item may occasionally be replaced with another of equal or greater value and similar characteristics.
Orders are subject to product availability and payment confirmation. If an order cannot reasonably be fulfilled, we will contact you and any applicable payment will be refunded.
2. Prices & Payment
All prices are shown in Mexican pesos (MXN) and include applicable taxes unless otherwise stated. Any applicable delivery charges will be shown before completing your purchase.
Available payment methods are those displayed at checkout. Your order is confirmed once payment has been successfully received.
3. Delivery
Eminenza Select currently delivers within our stated Puerto Vallarta delivery area. Delivery outside the standard area may be available for an additional charge.
When placing an order, the customer is responsible for specifying the preferred delivery date and available time window. Delivery is subject to product availability and delivery capacity.
Same-day delivery may be available depending on the time the order is placed, product availability and delivery capacity.
Customers are strongly encouraged to provide a WhatsApp number so we can communicate directly regarding delivery details or any issue affecting the order.
We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information, inability to reach the recipient, traffic, weather or other circumstances beyond our reasonable control.
4. Order & Delivery Information
Customers are responsible for providing complete and accurate information for their order, including billing, delivery and recipient details, as well as any personal message they wish to include. Customers should also specify their preferred delivery date and available time window.
This information can be provided in the additional text field during checkout, or communicated to us by email or WhatsApp. Customers are responsible for ensuring that all information and message content provided is accurate and appropriate.
5. Cancellations
Cancellation requests should be submitted by email as soon as possible.
Because some products may be prepared or purchased specifically for an order, cancellation may not be possible once preparation or delivery has begun.
Nothing in these Terms & Conditions limits any cancellation or revocation rights provided to consumers under applicable Mexican law.
6. Returns, Exchanges, Damaged or Incorrect Orders
Eminenza Select complies with applicable Mexican consumer protection laws.
For eligible non-perishable products, consumers may exercise applicable legal rights to cancel or return an online purchase within the period established by law, provided the product is unused, in its original condition and packaging, and otherwise meets the applicable legal requirements.
Perishable, fresh or food products that may deteriorate or expire quickly are not eligible for return solely because the customer has changed their mind. This does not affect any rights the consumer may have when a product is defective, damaged, incorrect or does not correspond to what was purchased.
To request a return, exchange or report a damaged or incorrect order, please contact us by email at ventas@eminenzaselect.mx before sending or returning any product. We will provide the return address or, where applicable, arrange an exchange.
A proof of purchase may be required.
Products returned damaged, used, incomplete or altered for reasons not attributable to Eminenza Select may not qualify for a refund or exchange, to the extent permitted by law.
Refunds
Once an eligible return is received and inspected, we will notify you by email whether the refund has been approved.
Approved refunds will always be made to the person who made the original payment, using the original payment method whenever required or reasonably possible under applicable law.
The person who made the payment will be notified by email regarding the status of the refund.
Refund processing times may vary depending on the payment method and financial institution.
If an approved refund has not yet appeared, please first check with your bank or payment provider. If it is still not reflected, contact us at ventas@eminenzaselect.mx.
7. Customer Information
Customers are responsible for providing accurate billing, delivery and recipient information. Eminenza Select is not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.
Personal information is handled in accordance with our Privacy Notice.
8. Promotions
Promotions, discounts and special offers may have additional terms, including validity periods, product restrictions or availability limits. Any applicable conditions will be displayed with the promotion.
9. Applicable Law
These Terms & Conditions are governed by the laws of Mexico and are subject to the rights and protections provided to consumers under applicable Mexican law.
Nothing in these Terms & Conditions limits any mandatory consumer rights established by Mexican law.
10. Need Help?
For questions regarding orders, deliveries, returns, exchanges or refunds, please contact us:
Email: ventas@eminenzaselect.mx
WhatsApp: 322 349 1872
We are happy to assist with any questions or concerns regarding your Eminenza Select order.